Privacy Policy
Privacy Policy
Work-Life Harmony Coaching (Last updated: 02/09/2026)
1. Who we are
Work-Life Harmony Coaching ("we", "us", "our") is a sole trader coaching practice run by Sharon, providing work-life harmony coaching services. This website is www.work-lifeharmonycoaching.com.
If you have any questions about this policy or how your data is handled, you can contact us at: sharon@work-lifeharmonycoaching.com
2. What information we collect
We collect information in the following ways:
· When you book a call or session with us
Through our booking tool (Google/Zoom Calendar), we collect your name, email address, and any information you choose to include when scheduling (e.g. what you'd like to discuss).
· When you contact us directly
If you email us or use a contact form, we collect your name, email address, and the content of your message.
· When you browse our website
We use Google Analytics to understand how visitors use our site — for example, which pages are viewed and how long people stay. This is collected anonymously/in aggregate and is not used to personally identify you.
· Cookies
Our website may use cookies - small text files placed on your device - mainly through our analytics and booking tools. These help the site function properly and let us understand visitor behaviour. You can control or disable cookies through your browser settings at any time; see Section 7 below.
· When you sign up to receive emails from us
If you subscribe or otherwise provide your email address to hear from us, we may send you newsletters and updates about our coaching services. At present, emails are sent using GoDaddy's website/email platform and a Microsoft business email address. We plan to move to a dedicated email marketing platform as our newsletter grows - this policy will be updated when we do.
We do not currently collect payment information directly, as we do not yet use a payment processor on this site.
3. Why we collect this information (our legal basis)
Under UK GDPR, we rely on the following legal bases:
- Consent — for cookies/analytics tracking, and for any optional information you provide.
- Contract — to arrange and deliver coaching sessions you've booked with us.
- Legitimate interests — to respond to enquiries, understand website usage, and improve our services.
4. How we use your information
We use the personal information we collect to:
- Schedule and deliver coaching sessions
- Respond to your enquiries or messages
- Understand how our website is used, so we can improve it
- Meet any legal or accounting obligations (e.g. basic business records)
We do not sell or rent your personal information to third parties.
5. Who we share your information with
We only share your information with the third-party services that help us run our business, specifically:
- Google (Calendar/Zoom) — for scheduling and hosting coaching calls
- Google Analytics — for website usage statistics
- GoDaddy — our website host, which also sends automated emails/newsletters on our behalf
- Microsoft (Outlook/Microsoft 365) — our business email provider
These providers process data on our behalf and have their own privacy policies. We do not share your information with anyone else unless required by law.
6. Where your information is stored
Your information may be stored and processed outside the UK/EEA by our third-party providers (e.g. Google's servers). Where this happens, those providers maintain appropriate safeguards (such as Standard Contractual Clauses) to protect your data in line with UK GDPR.
7. Cookies
Our website may use cookies for the following purposes:
Type Analytics cookies
Purpose Understand how visitors use the site (Google Analytics)
Type Booking/functionality cookies
Purpose Enable scheduling tools to work correctly
You can manage or block cookies through your browser settings. Please note that blocking some cookies may affect how parts of the website function (e.g. booking tools).
8. How long we keep your information
We keep personal information only for as long as necessary:
- Enquiry and booking details: retained for as long as needed to provide our services, plus a reasonable period afterwards for record-keeping (typically up to 6 years, in line with standard UK business record requirements)
- Analytics data: retained in line with Google Analytics' standard retention settings
9. Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information ("right to be forgotten")
- Restrict or object to how we use your information
- Withdraw consent at any time (e.g. for cookies, or by unsubscribing from our email newsletter using the link in any email you receive)
- Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled - ico.org.uk
To exercise any of these rights, contact us at:
sharon@work-lifeharmonycoaching.com
10. Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this privacy policy from time to time, for example as our business or the tools we use change. Any updates will be posted on this page with a revised "last updated" date.
12. Contact us
If you have any questions about this policy or your personal information, please contact:
Sharon - Work-Life Harmony Coaching
Email: sharon@work-lifeharmonycoaching.com
Website: www.work-lifeharmonycoaching.com
Work-Life Harmony Coaching